LIFETIME WARRANTY
Reynolds is confident that we build the best carbon rim and wheel systems in the cycling industry. All of our wheels are produced in our own facility, by our own staff, to our strict engineering specifications. Therefore, we confidently offer a lifetime warranty to the original owner of Reynolds rims.
The Industry Nine hubs are very poorly made! The front hub axle was to stiff, so I check out the reason: remove the bearings and check the bore measurements. It was 25,94mm for the 26mm bearings. that means the bearings are overloaded trough the extreme preload.
Maybe the hub shells are made as a raw material on the right dimension, but after anodising, the bore was too small. That is a typical production mistake. It was a serial wheelset of the Merida Reacto5 - 10K.
The rear free hub has also a terrible resistance in freecoasting. I need to check out the rear hubshell to.
As soon as I saw, Reynolds had come out with a new black label road wheel set I immediately purchased them, but now the carbon finish has completely deteriorated and they quickly denied my legitimate warranty claim. I have several Bikes and my main squeeze has Shimano Durace wheels on it which I have done the exact same maintenance and cleaning on(I always use a microfiber towel and plain water to clean the wheels) and they look exactly the same as they did the day I bought them. Really disappointed with Reynolds on this since I am a Bike shop owner who sells Pivot mountain bikes and have never seen this happen on any of the Reynolds wheels that come OEM. I will be moving onto a different brand who actually stands behind their product. When you read the fine print on Reynolds warranty. It is not a lifetime warranty by any stretch.
I just upgraded to my BLACKLABEL 60 PRO Wheels at love them! They're stiff, sturdy, and handle great. I am a Masters Racer and recommend these wheels to anyone. The personnel at Hayes are the best!




